Block's Dessa Voice Model Learns to Talk From Speech Alone
Jack Dorsey's Block has unveiled a voice model from its research lab that runs on a consumer laptop and speaks with human-like emotion, including laughs, pauses and crying.
Block released Dessa, a voice model built entirely on human speech rather than text-to-speech pipelines, which the company says is why it can sound tired, emotional or playful in conversation. The model is full-duplex — it can talk and listen at the same time, a capability OpenAI's GPT-Live introduced earlier this year. Block argues that current voice AI 'can just plain suck' because it converts speech to text and back, discarding tone and feeling along the way.
The most striking detail is what Dessa does without: no large language model attached for knowledge retrieval. Block says the model's knowledge comes from the conversational data it was trained on, and that emotion is built in rather than steered by voice tags, the approach used by models like ElevenLabs v4 and Fish Audio Drama 3. The company posted sample conversations in which the assistant sounded tired after saying it was tired from work, and emotional to the point of almost breaking down while thanking someone for making it comfortable.
There is no public access yet. Block has invited safety researchers to test the model, a step the company is likely taking to probe cases where a voice agent could deceive people on the other end of a call. The model runs locally on a MacBook M4 Max or better, which matters for cost: Block's Square already uses voice AI for order handling, and an on-device model could power more business and consumer experiences without the per-call cloud computing bill.
For a payments company, the strategic logic is clear. Voice ordering and customer service at lower cost, with a model that sounds less robotic, could make automated interactions more palatable — and more persuasive. That persuasiveness is precisely what the safety testing is meant to examine before Dessa reaches customers.